The 360° Guest Experience

The 360° Guest Experience - Lifetime Access

Want Even More?

Get the 360° Guest Experience as part of Gina’s Mastermind for just $500/year or $50/month! Unlock lifetime access to this program, live Q&A sessions, bi-monthly tutorials, and over 100 hours of education. 

Transform Your Salon Business Forever

Invest in Lifetime Access to the 360° Guest Experience Today for $997!

What You’ll Get:

  • Unlimited Lifetime Access: Watch all 12 modules [one class per month in 2025] live or on-demand, as many times as you want. See module descriptions below
  • Exclusive Bonus Content: Enjoy additional tools, strategies, and resources to elevate your guest experience.
  • Comprehensive Training: Master every step of the guest journey, from first contact to creating unforgettable in-salon experiences and securing loyalty.

Additional Details:

  • Replay Availability: Lifetime access means you’ll never miss a class—watch sessions at your convenience.
  • Flexible Learning: Access all content via your phone or web browser. Learn on the go, in the salon, or at home.
  • Requirements: A strong Wi-Fi connection and the Zoom app are needed for live sessions.
  • Risk-Free Guarantee: Includes a 30-day money-back guarantee. If you’ve done the work and don’t feel satisfied, show proof, and we’ll issue a full refund.

Take the First Step to Elevate Your Guest Experience.
Secure your lifetime access now and unlock the tools to transform your salon business forever!

| The Modules |

 *All classes are from 12-1:30PM EST*

January 27th | Module 1:

From URL to IRL - Comprehensive Client Acquisition: Learn to attract ideal clients through a strong online presence, networking strategies, and confidence-building techniques to grow your salon business.

 

February 24th | Module 2:

Connect & Convert: Mastering Client Communication - Develop effective communication skills for timely responses, seamless bookings, and impactful consultations that enhance client relationships.

March 24th | Module 3:

Creating a Signature Salon Experience - Design a welcoming, professional atmosphere that elevates every aspect of the in-salon experience, ensuring client comfort and satisfaction.

April 28th | Module 4:

Bulletproof Consultations - Perfect your consultation process with strategies to understand client needs, set realistic expectations, and deliver personalized services.

May 19th | Module 5:

The Art of Building a Ticket - Master up-selling and cross-selling techniques to boost revenue while offering clients tailored services and solutions they value.

June 30th | Module 6:

Exceeding Client Needs: Getting Your Clients Addicted to You - Use Tony Robbins’ Six Human Needs framework to create a fulfilling salon experience that builds loyalty and deep client connections.

July 28th | Module 7:

Why Your Clients Are Buying from Amazon and Not From You - Learn retail sales techniques, overcome objections, and boost product sales with confidence while enhancing the client experience.

August 25th | Module 8:

The Power of Prebook - Streamline your checkout process and increase client retention with proven prebooking strategies and loyalty program integration.

September 29th | Module 9:

The Follow-Up Formula: Enhancing Client Retention and Satisfaction - Build lasting relationships through effective aftercare, managing feedback, handling redos, and turning challenges into opportunities.

October 27th | Module 10:

Reputation Rescue: Managing Mistakes Before They Go Viral - Handle complaints and safeguard your reputation with service recovery strategies that turn dissatisfied clients into loyal advocates.

November 10th | Module 11:

Loyalty Lockdown: Make Them Choose You Every Time - Design loyalty programs and personalized incentives to create unbreakable client relationships that drive retention and referrals.

December 8th | Module 12:

Numbers Don’t Lie: The Key to Continuous Improvement - Analyze key business metrics, embrace continuous improvement, and use feedback to make informed decisions that grow your salon.

*Dates subject to change*

$997.00 USD

Service Agreement

This Service Agreement ("Agreement") is entered into between Gina Bianca Education LLC, a Connecticut-based company ("Company"), and the purchaser of the 360° Guest Experience Lifetime Access Program ("Participant"). By purchasing this program, the Participant agrees to the terms and conditions outlined below:

1. Confidentiality

  • The content, materials, and resources provided in the 360° Guest Experience program are for the Participant's personal use only.
  • Sharing, distributing, or reproducing any program materials, including video content, handouts, and class resources, without explicit written consent from the Company, is strictly prohibited.

2. Refund Policy

  • The program includes a 30-day money-back guarantee. To request a refund within this period, the Participant must provide proof of completed work.
  • No refunds will be issued after the 30-day guarantee period, regardless of program usage.

3. Technical Requirements

  • Participants are responsible for ensuring they have a strong Wi-Fi connection and the Zoom app installed to access live sessions.
  • The Company is not responsible for any inability to connect due to Participant technology issues, including but not limited to internet outages, device malfunctions, or software incompatibility.

4. Replay Availability

  • Replay access will be provided within 24-48 hours of each live session. The Participant agrees to this timeframe for accessing recorded sessions.

5. Program Access

  • Lifetime access includes unlimited replays of the 360° Guest Experience program and any bonus content provided by the Company.
  • The Company reserves the right to update, modify, or enhance program content as necessary.

6. Limitation of Liability

  • The Company is not liable for any damages or losses, including but not limited to, missed sessions, inability to access content, or personal business outcomes resulting from participation in the program.
  • The Participant acknowledges that the success of implementing program strategies depends on their effort and application.

7. Intellectual Property

  • All content provided by Gina Bianca Education LLC is protected by copyright law. Unauthorized use, duplication, or resale of program materials is prohibited.

8. Governing Law

  • This Agreement is governed by and construed in accordance with the laws of the State of Connecticut. Any disputes arising from this Agreement will be resolved in the courts of Connecticut.

9. Acceptance of Terms

By purchasing the 360° Guest Experience Lifetime Access Program, the Participant acknowledges they have read, understood, and agreed to all terms and conditions outlined in this Agreement.

Gina Bianca Education LLC
409 Canal Street Plantsville CT 06479
Phone Number [TEXT] 860-426-3642
[email protected]

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